Customer Service

FAQS | FREQUENTLY ASKED QUESTIONS

Product Info

How do I use the mask?
  • Cleanse skin, leave damp. While lying down, apply sheet mask to the face and press down to ensure perfect contact with the skin. Rest for 10-20 minutes. Remove and discard the mask. Do not wipe or wash your face. Follow with moisturizer to lock in Lalele’s PhytoActive benefits.
Do you wash your face after use?
  • No, washing will reduce effectiveness of mask.
Can you use the products every day?
  • Yes, the masks can be used every day.
  • The masks can be used as needed. Blemish Defense Mask & AgeLess Mask can be used until results are achieved.
  • AgeLess Mask & Blemish Defense Mask have strong active ingredients that may rarely cause some mild irritation. If you experience any signs of irritation or discomfort, rinse your face with cold water and reduce weekly usage. In the event of an extreme reaction contact your doctor.
How do I know what mask is best for me?
  • The masks are developed to solve the major skin concerns; dehydrated, sensitive & rosacea, oily & acne, and aging skin.
  • AgeLess Mask – The anti-age mask is developed to be both preventative and corrective so it can be used by all age groups but should be avoided by children 13 or younger due to the high concentration of acids.
  • Sensitive Rescue Mask – The mask is developed to alleviate discomfort, hydrate dry skin and effectively decrease redness. It is great for sensitive skin especially post procedure and is a great mask for rosacea. The formula is great for all skin types and is a great mask to combine with our powerful acid rich masks, AgeLess Mask & Blemish Defense Mask.
  • Blemish Defense Mask – The product is developed to help improve the appearance of blemishes while soothing inflammation and redness. The mask removes excess oils that clog pores and cause breakouts without disturbing the skin’s natural moisture balance. It is best for people with oily and acne prone skin. 
  • Ultimate Indulgence Mask – The mask is developed to combat dry and dehydrated skin. Unlike dry skin, dehydrated skin does not have an issue with oil production, which means all skin types can experience it. If you are experiencing oily skin, it could be because your skin is actually lacking water, and to compensate for this lack of hydration, it produces excess oil. This can cause people to think they have oily skin when, in fact, it could be dehydration. 
Tightness – Skin tightness is one of the leading signs of skin dehydration. If you notice a feeling of tightness despite being oily, or you regularly feel tight after cleansing, you may be dealing with parched skin. 
Fine Lines & Wrinkles – In skin that is dehydrated, fine lines and wrinkles are accentuated and appear more defined. That is because skin that is not properly hydrated loses elasticity and over time, this can accelerate aging.

Can you mix masks?

  • Do not mix Blemish Defense Mask and AgeLess Mask as both are powerful formulas with high concentration of active ingredients.
  • Ultimate Indulgence Mask is great to mix with all other masks as most people experience dehydrated skin which can accentuate other skin concerns.
  • Sensitivity Rescue Mask’s cooling and calming effect is effective for all skin types and can be a powerful way to calm redness from the powerful active ingredients in both the Blemish Defense Mask and the AgeLess Mask.
What age group is the AgeLess Mask for?
  • The AgeLess mask is developed to both prevent and correct the signs of aging skin. It can be used by all age groups but should be avoided by children 13 or younger due to the high concentration of acids.
If you have any further questions, please contact us at info@lalele.com